How we get started
From first contact to the first visit – in four steps.
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Step 1: First conversation
You contact us by e-mail or via the contact form – for yourself, as a relative or as a professional. We discuss your request and arrange an appointment.
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Step 2: Assessment at your home
A registered nurse visits you and works out with you what support you need and what you would like to keep doing yourself.
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Step 3: Planning and agreement
We draw up your care plan and set out services, rates and visit times in a framework agreement. Nursing care under the Swiss Health Insurance Act (KVG) requires a doctor's prescription – we coordinate this with your doctor.
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Step 4: Visits and review
The visits begin. We regularly check whether the support still suits you and adjust it if your situation changes.